My niece was admitted as a trauma patient after a ...

My niece was admitted as a trauma patient after a severe car accident. She had a broken femur, ankle, and orbital bone. They were under medicating her (according to a second evaluation by her new dr. s at her current physical rehab center) so her pain was through the roof. The staff had her up and walking. The next day, another nurse came in and mentioned my niece s broken ankle. My niece had no idea due to lack of communication from dr. s and nurses. She ended up having surgery on that ankle days later. They also failed to mention that she had a concussion. My niece hadn t showered in almost 2 weeks, when my sister requested it the staff said we will have to get permission from the dr. Days went by and still no shower. Can you imagine?! My sister was finally able to wash my nieces hair and she said the water was brown because of the blood that was still in there. She washed it 4x to finally get it clean. On two separate occasions, a patient with dementia entered my nieces room unaccompanied in the middle of the night. How she was up wondering the halls unnoticed blows my mind. My niece mentioned she felt like she couldn t ask for water or even to go to the bathroom.
Thankfully my niece was moved to a different facility for physical therapy and is getting the proper care.
If you have had a similar experience, please write a formal complaint. Care like this is unethical and inappropriate. No one should have to go through that, especially after experiencing trauma. Please speak up so things will change for staff and future patients.