I purchased my first new car this month, and I can...

I purchased my first new car this month, and I can't say enough about how wonderful each and every person is. I would like to mention a few by name because they have really made a huge impact and continue to be there when I call.

Richard Haase (Sales Consultant): this man has gone above and beyond anything I expected from a dealership. I have emailed, called, and damn near had a breakdown over the phone with him and he never flinched. I felt like no problem was unsolvable. If there was a concern he found assurance, problem there was always a solution, if I didn t understand how to operation something he, not only took the time to show me, he sent me web links to access user guides. I can t say enough about his care and compassion. I would tell anyone considering a new car to call this man. He ll only sell you want you need and you ll never feel pressured to make a rushed decision. If you don t purchase the first time at the dealership . . . no problem. Oh, and there aren t any hassling phone calls or emails. You ll get the information you need and you ll have it when you need it. Nothing more and nothing less. Expect the best!

Brian Smith (Finance Manager): wonderful! He really listened to me in terms of what I wanted, needed, and could afford beyond the purchase price of the car. He never tried to sell me random products or services, everything was very much consumable and held some real value. There wasn t pressure to finance any of these additional coverage s.

Mark St. John (General Manager): I met mark about a week after I purchased the car to talk about the additional coverage s I didn t elect when I signed the contracts previously. He took care to go over the options again and ended up making me an offer I couldn t refuse.

To wrap up, if the rest of the dealership employees are even half as good as these guys it would be impossible to have a bad experience or get off the lot dissatisfied. Bottom line . . . if you re buying new, buy Toyota or Scion at Jim Norton! Seriously the best decision I ve made this year.