J

Josh Willis

3 years ago

I recently had a custom home that Royal Baths had ...

I recently had a custom home that Royal Baths had committed to provide countertops for. I had my client choose their Royal Granite product at the design center and she based the remainder of the material selections in the bathrooms off of matching the color of the countertops. The day I went to schedule the measure their sales rep told me that they would not honor their bid or their commitment to provide service for the job. We had already painted the bathroom, installed shower tile, and flooring and bought plumbing fixtures to go with the countertops. My client was very upset. I only had 2 jobs left to finish with this company but they would not honor their bids because they had got to busy with their other clients. I have never written an online review but because of how my client felt when this happened I thought it was a good idea.

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