Yuren Shen

Review of BMW Seattle

I had a very enjoyable experience working with Ran...

I had a very enjoyable experience working with Randall Nakamura to purshase a new BMW X3 car.

I don't usually write reviews, but I think Randall deserves a 5 star positive review. If you happen to have Randall work with you, you got lucky.

Here is why.

He was very honest and earns trust. If you know you can trust this man, business is easy. You can feel it through your conversation with him. He answered my question candidly, without any hidden tricks. He was considerate and I feel like he was a friend of mine trying to help me finding the right car, instead of a salesman trying to sell me a car. He was not pushy. It was a total stress-free experience.

He was very patient and nice. I test drove with Lexus, Tesla and Mercedes before I decided to buy. Randall was the only salesman that offered the option to drove with me (of course I asked for it). Although later I realized it might be impolite to ask salesman to be on the car with me in this pandemic situation, I was very thankful that Randall kindly agreed go with us. He was able to explain to me every interesting/boring functionality that the car has, in detail.

He was extremely professional. There was a situation happened during our purchase, and he was able to handle it very professionally. Randall was able to explain everything to me and made it up for me. I appreciate the way how he handles such situations.

He was very knowledgeable about the BMW cars. Maybe that is a prerequisite for client advisor, but yeah he knows the ins and outs of every BMW car. He will be able to find you the right car.

Again I want to say thank you Randall, and Staci who helped with signing papers. It was a satisfying experience.