Anthony Garttmeyer

Review of Floors USA

If I could give Floors USA 10 stars I would : )

If I could give Floors USA 10 stars I would : )
So sit back, grab a drink and read this lengthy review. They did such a good job it deserves this review.
My Wife and I had a wonderful experience working with Floors USA on our new hardwood floors. Natalie is so AMAZING! She has such a great attitude and sense of design. Not pushy at all, just helpful. Also, her communication is top-notch, responding to calls quickly. When our new wood arrived to acclimate we thought it was the wrong product (a lot of people do this, haha). So we called Natalie, sent her a picture of the product and she quickly confirmed it was correct. The real issue was we had the wood sitting in our dining room, which is blue. The bounce light from the blue walls made the wood look more ashy. We checked the wood in more "natural" light and it was perfect. Not enough good things can be said about Natalie, she's our go-to for floor design now.
Lori is super helpful as well. Scheduling all the installations and communicating at each step. I always knew exactly when the guys would be here. Between Natalie and Lori you never feel forgotten. They always make you feel like a priority which is awesome.
Mike and his team of installers are experts at what they do, its that simple. Tulio, Wes & Henna were very kind people who care about their work (hopefully I spelled their names correctly!). They arrived prepared and got straight to it. Wes did an amazing job of laying down the floor. All the lines and selections just look so clean. Wes would ask us periodically if we liked the pieces he was putting down to ensure we were happy, which was great. Tulio did all the baseboard cuts and transitions to perfection. Even transition/custom pieces for rooms that didn't get the new floor. No spot was missed or ignored which shows their attention to detail. Again, very respectful, hardworking and experts at what they do. They were here for 2 days and made sure to cleanup nicely before leaving, which I appreciate. We've got two young kids and two dogs so keeping the houseful "semi" functional was important. Please don't forget about Mike either. Such a nice guy with loads of experience. He has a great eye for spaces as well so his feedback is a great addition.
As you can imagine my wife and I are ecstatic about the new floors and could not be happier with the final product! Their beautiful and quite the upgrade from our older laminate/vinyl flooring. We'd encourage anyone looking for new floors to visit Floors USA. In my opinion they are superior to the competition in every way. Personable, Not Pushy, Easy to work, Knowledgeable, Respectful and . . . Affordable (that's a big one). We have nothing negative to say about this entire experience. Thank you!!!