Charquis Blakely

Review of Hilton Garden Inn / Homewood S...

By far the absolute WORST hotel stay ever. This w...

By far the absolute WORST hotel stay ever. This weekend was planned as a fun birthday reward for the kids in my family since they are all so close... NEGATIVE. The cleanliness of the hotel, and guest rooms were great, when things were needed they were provided in a timely manner. There were 2 suites reserved for the weekend, upon check-in we were told that we would have to pay a $50 incidental fee per night, per room, in addition to a $30 per day parking fee. When the reservations were made we were informed of a $30 parking fee for our stay, we were NEVER informed of a $50 incidental fee per night, per room. We contacted Hilton to get clarity because we were not quoted these prices. The check in agent in turn got rude with myself, the Hilton agent that assisted us, and withy other party each time she saw us there was a rude remark stating that "let me let you handle them since they call corporate" to her co-worker. I understand that fees pop up from time to time but being harassed basically by the agent simply because there was a question regarding the price was completely unnecessary. Then in addition to paying the additional fees in cash we were then informed that we would have to wait to receive our refunds because "they don't give cash back at all no matter how you pay". I'm sure there is someone in management that would be interested in knowing how their agents behave with their guests. My kids and my weekend that had been planned for weeks was completely ruined! I'm an adult and I can accept changes but it's a totally different story when my kids have to be disappointed when they were looking forward to their reward.