Kirsti Thomas

Review of Celebration Suites at Old Town

There should be a "no star" option. I booked a sui...

There should be a "no star" option. I booked a suite at this property through AirBnB and this place was horrible. I don't know where all of the other reviewers were staying, but I must have drawn the short straw. Our suite was spacious (the size of a 3 bedroom apartment), but it was infested with bugs crawling on almost every surface which made it uninhabitable. At 11pm at night I had to find another place to stay because these bugs were crawling up my child's leg! That is not acceptable nor is it reasonable to expect a customer to pay money to stay in those conditions. The host said he would refund my money for the 2nd night, but not the 1st & directed me to open a claim with Airbnb. I'm still waiting on my refund as well as a response to my claim.

The property itself is like an old, run-down motel. The outside trash/dumping stations were overrun with garbage & huge raccoons. The raccoon gangs were having showdowns with people trying to take out their trash (people were actually stopping to take pics of the raccoons because they were so large & there were so many). Parking was horrible. There were not enough spaces for our building so people were making their own spaces, which caused other cars to be blocked in.

The wait in line to check-in for us was 45 min. Then they routed us to another desk to pick-up our parking pass, which is really only a front for the salesman at that desk to try to get you to buy local attraction tickets & timeshares. We had to check-out the same day due to the bug infestation, & the wait time in-line was again long... 1 hour. I travel a lot for both business & pleasure, & this was by far the worst hotel experience I've had.