Rita Cole

Review of Knightsbrook Hotel Trim

Hotel was recommended by a friend - phoned to ask ...

Hotel was recommended by a friend - phoned to ask if availability for Friday night as I wanted to purchase a pigsback voucher and was told there was availability. Bought voucher and phoned next day to book only to be told by the manager that it could not be used on Fridays. I explained that myself and my husband had taken holidays to stay on Friday but this did not seem to matter to them. Reluctantly I decided to give in on the issue and tried to book Thursday night but was advised they were booked out. I asked if I phoned on Friday morning and they had a room available (and the likely hood of the room being booked was slim) would they be prepared to let me use the vouhcer - since I would be spending more money anyway on spa treatments, drinks etc. and they only reply I kept getting was that the voucher had to be used Monday to Thursday. I was left with no option but to have a refund on my voucher and booked a really great hotel in Kilkenny. With the climate we are currently in words fail me why a hotel manager would be refusing business. I hope they continue to have enough business coming their way that they can afford to turn down a customer who goes away at least 5 times a year on spa week-ends- their loss:(