Scott Kegley

Review of Kingsmill resort

It was average at best. The river pool was fantas...

It was average at best. The river pool was fantastic. The grounds are well kept. Issue with the resort... I can only imagine, is staffing shortages?

Couldn't find food. Most of the restaurants were closed. The 1 restaurant we found for dinner was mostly empty, but there was an hour plus wait. This journey for food started around 6p.... While waiting to be seated at the restaurant, we only heard unhappy people(from regulars saying how much the resort had gone downhill, to visitors saying they couldn't wait to leave. We went back to our room and called the restaurant for room service, delivery or pickup...and called again, and again, and again...even left a voice message requesting a callback to order. 3 days later as I write this, still no return call. We asked the front desk for a delivery place off-site, they readily and happily provided a referral and provided a menu pamphlet. We ordered pizza from this place, and I'm pretty positive it was a microwaved pizza.

The room was fine, but the patio/deck was a spiderweb sanctuary. And the amount of bugs in the room at night was uncomfortable.

Overall, my family made the best of it, but we were eager to leave this resort to continue our vacation elsewhere.

We had heard many people over the years/decades rave about Kingsmill Resort....unfortunately, it did not come close to the hype. Staffing? Post-pandemic growing pains? Who knows. It would be difficult to return.