W1LLZ 113

Review of Fountain Auto Mall, ACURA-BUIC...

Came in for diagnostics on my transmission, and I ...

Came in for diagnostics on my transmission, and I had asked to speak to the technician, Chino , before he started working on my car, and the answer I got was he s doing some tires at the moment and said he ll be with you shortly . 2 hours go by, still haven t seen or spoken to the technician. The service advisor, Will, then brought me into his office to discuss the issues with my car and the cost to fix the problem. I asked again to speak to the technician, and he said he might have already left. I go outside and ask the other service techs for the technician who worked on my car, and one of them went to go look for him and came back a minute later verifying that he had already left for the day. I m not happy at all. As a customer care specialist, you are to make sure all the customers needs are met. A simple request as to speak to him about what s wrong with my car was all I asked for, several times, and my request was not fulfilled. I m disappointed to write this because I ve been a loyal customer here since 2010, and this is the first time I ve received poor service. I may have to go seek future service somewhere else after this experience. Not to mention it took them almost 45 minutes just to wash my car and they did a terrible job. There s swirl marks all over it as if they wiped it down with a dirty rag. When I worked here 9 years ago, each car had a wash and vac limit of 8 minutes and had to be air and hand dried. If it wasn t cleaned properly it was sent back to be redone, but considering I already waited that long for it to be cleaned, I just wanted to get out of there and go home at that point.