We had a lot of issues before and during our stay...

We had a lot of issues before and during our stay; which made my husband s birthday an experience way beyond my expectations. I used to come here as a teen and remembered a luxurious hotel with excellent service! It was definitely everything but what you expect from a luxury hotel! I hesitated between a stay at Eau in palm beach where I previously stayed and this one, to say that I regretted my choice is an understatement! Finally, I tried to reach out many times to the hotel and his manager, no one even bothered to respond to my emails; it s been now almost 3months again never had such poor service, or maybe at a motel during a road trip, although I m pretty sure they would have at Least replied to my emails.