Ariella Esterkin

Review of Summit Appliances

If there is one thing Summit Appliance is synonymo...

If there is one thing Summit Appliance is synonymous with in my mind, it's abysmal business practices and appalling lack of quality control. My landlord purchased an oven from Summit a little while ago. The unit was delivered missing a key part (the clock box). As a result, we have been unable to use our oven for nearly two weeks as we wait for Summit to deliver the missing part. They have been extraordinarily unresponsive, and I have had to squabble with multiple supervisors to get varying responses regarding when we will get the part. Originally it was 3-5 business days, then I was assured it would be delivered "late last week" (which has come and gone).

Fast forward to today.. I hopped on the phone with an associate who mentioned the unit was now back-ordered and wouldn't even ship out until next week?? Yet, when I had her transfer me to the manager, he yet again lied and said it would ship this week and arrive next week, and insisted that he had been honest about the timeline this whole time (he most certainly hadn't). Add onto this that the company was aggressively trying to force us to install the part ourselves once it arrives because it's "not covered in the warranty". This wouldn't have been an issue if they had just shipped the unit without major components missing in the first place....

When I insisted that they do provide installation of that back piece free of charge, they essentially called me out for being lazy and stated that I "should be capable of doing it on my own". When I pointed out that they have no awareness of what my kitchen setup looks like (the counter had to be sanded down for the oven to fit in the first place, and it's a gas hookup, which makes moving it in/out on my own not only extremely challenging, but also legitimately dangerous), they still took no responsibility. Finally, I disclosed my medical condition that makes this task legitimately impossible for me, and finally they agreed to service the request. However, when I asked for confirmation of this in writing via email, they sent me an extremely vague email with no return address.

I am still without an oven, so I am hundreds in the hole now on having to eat out/get delivery because of Summit Appliance's negligence. Ray is particularly bad. I'm not sure how someone who says "this conversation is over" to a customer with very legitimate concerns is allowed to be in a managerial position in customer service. He has zero resolution or people skills. Regardless, this is a company that is inconsistent at best in the quality of the products they offer, doesn't care about their customers, and has no concept of reality. I'm not sure if they just thought I wouldn't notice that the back of my oven hasn't been delivered? Either way, 0/10 recommend. You're better off buying an easy bake oven than trusting these guys.