Horrible building. Not made for travellers with lu...

Horrible building. Not made for travellers with luggage at all, especially the link with the metro station (too small escalators, too many complicated doors, steps, missing ramps). VIA Rail customer services refuses to accept complaints stating that they don't own the building so they don't care, while VIA Rail spokepersons keep saying to the media they never receive complaints. Second star is only for the nice variety of options in the food court.