Lou Swing

Review of Eugene Water & Electric Board ...

Horrible wait times, along with a poor notice and ...

Horrible wait times, along with a poor notice and billing policy. Currently waiting to speak with customer service, who knows how long it will be. Their phone system is tough to hear and sounds like it was recorded in the 70's. Calling about a late payment notice that I got in the mail after moving to a new place. Now they inform me that their billing address has changed, and I should somehow magically know about this and it's my fault as the customer. Really horrible service from our only local utility option. With no notice or care from EWEB it's now up to me to track down payments on their behalf.