Stayed here once, and I liked the hotel, so i deci...

Stayed here once, and I liked the hotel, so i decided to make this hotel my main hotel when on business in the UK.

2 months ago, I was coming on business again...HOWEVER...almost immediately after booking/paying, it turned out my trip had to move 3 hours NORTH, and as such, needed to cancel. This was almost 3 weeks before my scheduled trip.

The main customer service line said that each hotel was different, and it would be "up to the hotel" to refund the money.

Well...

They refused.

NO CUSTOMER SERVICE with these people!!

They knew I would be most likely be coming back in 6 -8 months...yet they DID NOT CARE!

I lost around $1200...they lost me as a customer, as well as all my colleagues - PERMANENTLY!

TERRIBLE SERVICE!!!

They would have made MORE MONEY by simply refunding the original payment, as I would have continued doing business with them...but all THEY cared about was their immediate bottom dollar.

STAY AWAY!