They installed a new unit with 18 months no intere...

They installed a new unit with 18 months no interest and a 10 year warranty. If the payment was not made in full in 18 months, a 7K unit would end up costing me 19K. I live in a two story condo. They said I would need a yearly service check up for about $60 to keep the warranty valid. They called to schedule the appointment in June but the first appointment would be in August. I reminded them of the two story condo since my unit is on the roof. They said they were aware. After waiting two months for the appointment, they call me on the day of my appointment and tell me there will be a $75 ladder fee added. If the inspection is not done, my warranty may not be valid. No ladder fee was ever discussed in the past. It'll cost me $75 to supply them with a ladder to do a $59 inspection, so $750 extra in ten years to cover their 10 year warranty. They came back about about 4 times during the install because my condo would not stay cool during the afternoon, early evening. It gets 84+ in my condo and it's blamed on my attic ventilation, not their unit. Would not recommend this company at all!!!!!