Bonnie Danielson

Review of Mercy Retirement & Care Center

Mercy Care Center would be fine for Retirement, NO...

Mercy Care Center would be fine for Retirement, NOT GOOD for Assisted or Skilled Nursing level care. They have fine chef, fine restaurant type dining room...but IN ROOM care is terrible. My brother was there 6 months... in Skilled and Assisted living..finally in bed 24/7 for final 2 month. He was NOT kept clean, waited HOURS after pushing button to summon help....weeks to be bathed....over 6 weeks to have his hair shampooed... There clearly is the Pretense of Mercy being a Catholic facility, as it once was, but my brother could not even get Communion brought to him after Sunday Mass in Mercy's auditorium. I lived far away, so could only call and COMPLAIN and ask for better care...but such was not given. My advice : Stay away if you are not mobile or move your relative out of there if he/she requires more help . The Administrator
should be replaced by someone who understands her job better . The Billing Dept. has NO Problem with their job....our cost per month rising to over $8300 (for services listed that were not delivered.) I protested and had this huge bill reduced after refusing to pay it.

Thank goodness a kind Hospice Nurse finally arrived 3 weeks before he died.. bathing him 3 times a week in bed, washing his hair and keeping him clean and comfortable. Bless Her.