Bought a voucher from Celtic Manor via online as p...

Bought a voucher from Celtic Manor via online as part of my wife's Christmas present, however they decided to post it addressed to my wife, even though it was paid by myself!!!, naturally she opened it as believed it was for her, emailed Celtic Manor for a response and not even an acknowledgement, couldn't even be bothered to respond, simple case that once they have your money that's it, one for the future not to be buying again from them, 5 Star.....I don't think so.