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Review of TD Bank Group

My experience with the mortgage "specialist" was n...

My experience with the mortgage "specialist" was not the best... I'm very new to the process and was really trying to know how much I can afford and ask about what the process is with the new mortgage incentives.

- The person I had the appointment with was 20min late

- she wasn't really fully with me (checking her email for a deal and answering phone calls) .

- She told me that the incentives were available although it was too early since they only take effect in September (only found out this today)

- Everytime I ask a question she talks to me as if I'm trying to cheat the system or something ... I'm only trying to understand what I can do for my situation.

At the end she submitted a pre-approval request that was declined (internally based on what she told me) .... Because she didn't ask me about the proper information.

So I decided to go to another bank for my mortgage.

My advice is don't get an appointment using their online tool ...work with someone that's been recommended to you and has experience