Worst experience at an Embassy Suites I've ever h...

Worst experience at an Embassy Suites I've ever had. On arrival, the hotel was 7 rooms overbooked. After multiple calls we were sent to a Hampton Inn ( they did comp this) for the first night and we were to come back the next day. Checked in fine. The next morning was Labor Day and while we were waiting for our son for breakfast at 0930, most of the buffet was put up and the ckueless restaurant staff said it closed at 0900. I pointed out the holiday breakfast buffet hours that went through 1030 but this really did nothing. Manager just referenced trying to get ahold of the restaurant manager and basically nothing was remedied. It is inexcusable that the stff is so poorly trained / informed. This is an integralpart of this hotel's brand experience. Poor information, poor recovery for a hotel that is apparently slipping. shame.