DeLynn Gordzelik

Review of Suburban Surgical Company

If I could give 0 stars, I would. This was the wo...

If I could give 0 stars, I would. This was the worst experience of our entire building project. We were encouraged to order the product early because they were slow, then told they would hold the equipement until our convenience. Of course, once built they were too busy to keep it and delivered it by truck 3 months earlier than we needed. The truck showed up at 3:00 pm and I was told I had to open every box and go through everything personally to make sure it was right BEFORE THE TRUCK LEFT. This was physically impossible. It was $100,000 worth of equipment. Stainless Steel Kennels, exam tables, Treatment Island and all of the parts to assemble everything. Not to mention where do you store an entire semi-truck load of equipment before your new building is ready for it. This means opening boxes and unloading everything to a storage facility, then loading and moving all said open boxes to our new facility when we are ready. THE COMPANY DOES NOT CARE about your problems. Things only got worse when we had the crew come assemble everything. Brackets were sent incorrectly, not the right number, not the right part. I had to borrow a drill press to do holes in the equipment so that the rivets would even go in the walls. The brackets were not the correct brackets to use with the resting benches. When contacted they snail mailed the parts and they actually arrived after the assembly was complete. I had to manufacture my own parts (of course couldn't do stainless) so now some of the brackets are rusting. The sides are coming out where the rivets have corroded. I installed all of this equipment in March. Not even 6 months old. I am still mad enough to post this review one year later. NEVER....NEVER....NEVER... use Surburban Surgical. Even on follow up phone calls (made by me) they could not care less about my problems.