Christina Schwartz

Review of Aloft Minneapolis

The front desk staff was terribly rude and unhelpf...

The front desk staff was terribly rude and unhelpful, we returned to our hotel after my best friends wedding at the Mill City Museum with the rest of the bridal party hoping to continue the celebration at the hotel bar once the reception ended (around 1:15 am). Being that the bar is listed as open until 2 am, we had hoped we could get a couple rounds of drinks for our group and the bartender had already closed up the bar and stated "I haven't had that many customers in the past hour so I was closing" after rolling her eyes at the bride and myself (maid of honor), she agreed to serve us each one drink after we explained to her that we were hoping to spend a decent amount of money at the hotel bar and bring in customers for her. Due to her poor attitude and that she was already basically closed up for the night (liquor cabinets locked etc.) we took our business across the street and had a great time there. Also at the same time we asked the front desk if we were able to utilize the groupon we purchased for the XYZ restaurant to order pizza and she informed us that food service is over at 12 and we couldn't order anything- where the groupon does not specifically state a time that the restaurant closes nor a specific time window we could utilize the groupon. The woman at the front desk was extremely rude and unhelpful, unapologetic. The bridal party and especially the bride were extremely disappointed with the poor service and lack of support from the staff at the Aloft. We will definitely be taking our business elsewhere from now on, definitely reconsider staying at this location if you're having a wedding block or utilizing this hotel for an event in the nearby area- you won't leave satisfied!!!