I have only 1 complaint in the 22 + years that I h...

I have only 1 complaint in the 22 + years that I have been a loyal, upstanding, pay at time of service, patient at this facility.
Before I get to that I want to commend the Doctors and nurses and those in the labs, as they are all excellent, kind, caring, patient; taking time to listen to questions, to hear concerns, offering information and answers, at all stages in a woman's life from prenatal care to perimenapause as well as all in-between, and all after that.
The billing office however, twice by phone, displayed such a shocking lack of professionalism, disrespect, by speaking with such a harsh, sharp, demanding tone catching the caller, me, by such surprise, that I was basically speechless. Communication has yet to be resolved other than I will go elsewhere. This treatment was utterly demeaning. It has been the ONLY complaint I have in the 22+ years of my going to this place of business.