Lester Burnham

Review of Hartlepool Borough Council

I say this as an ex-council employee but from anot...

I say this as an ex-council employee but from another region.....Hartlepool Borough Council's reactions to complaints or requests for information is SHOCKING. You will never get a call back, even if going through what is sarcastically called "customer services". Unanswered phone messages, phones permanently on divert or left unhooked. In my previous employment we had to adhere to quality standards about responses and times, not this lot. An utter disgrace.