Seven Jones

Review of Delta Dental of Illinois

This is the third time that I've tried to contact ...

This is the third time that I've tried to contact Delta Dental to get some issues resolved, and every single time I call I get directed to at least five different people. First you speak with the directory, then you speak with customer service, there's different departments in customer service, and if you're not associated in that persons department, then they direct your call to another person. I literally sat on the phone for over an hour waiting for the most part, and the other parts were me getting my hopes up that I would be able to speak to someone that could actually help me. Nobody knows who to direct the call to in that place. On the other hand, I got this dental insurance about three months ago, and still haven't gotten my dental card/ information in the mail. I'm mortified by the customer service. I'm paying out of pocket for this insurance, so the least you could do is help process your customers needs.