So, I m not sure we just had a string of bad luck ...

So, I m not sure we just had a string of bad luck or this is how the resort operates... We wanted to celebrate my birthday so we booked an overnight here. Upon checkin, we were given a room and then were told it actually wasn t available and that they didn t have one ready yet. We arrived around 2:45pm and with checkin being at 4pm, we understood and went to the pool. 4pm comes around and I call... room still isn t ready so they give us a $50 credit. Fine. 5pm rolls around and we call and the room still isn t ready. Okay, at this point we need some sort of explanation and were told they were short on cleaning staff. They gave us $150 credit... this is great and all but considering how long we were at the pool, we more than made up that difference getting waters and beverages. She told my husband she was going to call the cleaning staff to see where they were with it and he said he would just hold rather than wait for a call back. Fast forward 30 seconds later - voila! Our room was ready!

We get to our room and it s wonderful. We get ready to order room service just to find out that they re not doing room service. Bummer but that s my fault for not looking into that in advance. So, we order takeout from The Spotted Donkey. My husband walks up there to pick it up and walks back. Gets to the room and... no silverware. Keep in mind, these walks are long due to how large the property is. So I call them hoping they can drop some off. Nope. The restaurant has policies where they cannot do that but we could have a bellman drive us to and from there... great, so we have to pay to go get silverware because we would have to tip the gentleman for driving us. I decide to just call the front desk to see if they have silverware and she says they do and will bring it immediately. 30 min later... no silverware. I call and she says she will look into and get over to us... you guessed it, immediately. It has now been 10 minutes since my last call and now silverware and cold food. Lastly, when I got up in the morning I was looking forward to sipping coffee on our patio only to find out that only decaf and green tea was stocked in our room. At that point, I told my husband we should just checkout and go to breakfast elsewhere.

Not to mention with all of the bad service, the spa is shut down and they don t do room service.

We most likely will not be returning unfortunately. I would recommend another resort in the Phoenix Metro Area because there are several amazing ones.