Very bad unfortunately, the room was dirty, there ...

Very bad unfortunately, the room was dirty, there were even items of clothing on the floor in the room of the previous visitor and then I think how could you have overlooked something like that? The staff is also very rude, one walks away from reception without saying a word while she was busy with me. Certainly not worth repeating for me. Very far below the level for a 4 star hotel. A pity! Furthermore, the wishes of the customer are not listened to, but in the meantime they simply nod yes, but ho but hear nothing of it is as it should be. Certainly NOT recommended