Brandon Biggs

Review of The Neat Company

Customer service is great. The interface for keybo...

Customer service is great. The interface for keyboard users is unusable, so I contacted them to get my account created. After signing up, there are a ton of HTML bugs everywhere. Some bright person decided to put an a tag instead of a select tag for all the select fields. This is 100% inaccessible for keyboard users and screen reader users. The Neat interface gets a 1/5 from me, but their customer service is 5/5. There are also many unlabeled links at the top of the main page. The connect screen also has the links labeled all the same. I would strongly suggest Neat get a professional HTML developer, or someone who knows about WCAG compliance look at the interface and fix it. As it currently stands the Neat UI is extremely exclusive to a small set of users who happen to be able to use a mouse.