R

Richard Mead

4 years ago

Jess was very helpful after a Telstra rep had advi...

Jess was very helpful after a Telstra rep had advised me to go to the store to get a purchase made via Telstra Rewards that was faulty replaced. As Jess explained, the store is a Franchise and not a Telstra owned store. She assisted with notes on my record to assist with my issue. I feel for the staff when they are told by Telstra reps to just go to this store or that store not advising that they are privately owned.

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