Oh my.....

Oh my.....
The employees did good work.
I was the unfortunate recipient of the "new guy" for my representative. Out of decency, i will not name the person.
I asked for total crawl replacement, wanted everything perfect, i was sparing no cost.
After having to approach the rep for a PSE rebate (he failed to offer it initially), we agreed that the net cost to me after the rebate would be $100.00. I didn't flinch and signed the contract immediately.
When the employees were done with the job, one of them stated - "oh, by the way, you have holes in your heat duct"..... I asked why they didn't fix it, they proceeded to tell me "Because you didn't pay for that".......... Again, as above, i stated i wanted it perfect at whatever cost. Is it not the job of the rep to give the customer ALL options for an informed decision? This was upsetting, to my wife especially.
1 week later, my wife received a call stating that the PSE rebate was denied and that they (clean crawl) had to charge me the remaining $300.00 and that i would need to go through Cascade Natural Gas to use their rebate application instead.
I'm a contractor --- Rule number 1 - NEVER CHARGE A CUSTOMER FOR AN EMPLOYEE MISTAKE --- He's the professional, not me. The gall of the company to charge me is mind boggling. Again, as if i was supposed to know.
After talking to Cascade Natural Gas - They stated that 1 rebate I could have had was duct sealing, which involved a pressure test of the system before and after work was rendered.

Insult to injury really.

Not only was i not aware of this rebate till 3 week after work was done, I now have 1 less rebate and, according to the employees that did the work, the holes in my duct work to show for it --- all because I didn't ask...... Brutal.....