I am a former candidate who has been trying to get...

I am a former candidate who has been trying to get ahold of them for a month to get a letter that I need to obtain an out of state license. I have called and emailed every contact I have there and nothing. I would like to blame it on covid, but when a friend of mine was going through their program a few years ago (after me, but before covid), he couldn't get ahold of anyone either. I am not sure what to do anymore. I am unable to complete the out of state requirements simply because no one will call me or email me back. I also logged into the intern portal so I could try to download and print something myself, and it never fully loads properly for me (probably because I completed the program so many years ago now). This is sad. If you are thinking about using their services, I recommend you go somewhere else that is responsive because what is the point if they won't communicate with you?