Emilio Salgado

Review of Sheraton Phoenix Downtown

If I coul d I would give th is place a 0. Place i...

If I coul d I would give th is place a 0. Place is nice but customer service sucked. I Got to the hotel after of night of going out . My key was not working so I tried to get help from the front desk and instead they threatened me to call the police and get security involved. I try to file a complaint but because I was not a registered guest they refused to help me. It took me 2 hours before I could get security to escort me upstairs to my Room. The person at the front desk kept asking me to leave. I drank about 3 to 4 beers and if they had called the police I would have had some kind of alcohol level on me and would have gotten arrested for public intoxication not good customer service I would never ever recommend anybody to go there and have a good time. My cousin called back to follow up on the complaint and no complaint was in place and stead they told him to call corporate. To this day hes still not able to finally complete a complain with anyone services are still being refused.