Lucie McCutcheon

Review of Apple Canada

Service was not good. I purchased a brand new MacB...

Service was not good. I purchased a brand new MacBook Air. Paid over $2000 for it. Came in, all wrapped, and right speaker wasn't working. I called Apple and they told me to bring it to Jump+. (They never gave me the option to return it within 14 days). I told them it was a 2hr drive one way. I asked if I can get some sort of discount since I will have to drive 8+ hours just to get it repaired (4hr round trip to drop it off, and 4hr round trip to pick it up after repairs). They told me they don't give money back as good will. They asked if I wanted headphones, or an external harddrive which I didn't need. When I got the laptop back from Jump+, it stated that they've replaced most of the MacBook Air. I called Apple again because to me, I'm getting a "refurbished" laptop for the price of a new one! The apple employee told me it wasn't refurbished because it wasn't "an old laptop that they refurbished, it was just my new one that they repaired"! She asked if I wanted anything off their Apple Store so I chose a printer, specifically told them I lived in Canada and they told me it was no problem. She called back a week later to tell me, that printer can't be delivered to Canada. I then chose two different products and she called me back saying it wasn't available. Finally, they're sending me a speaker as good will, but I still feel like I'm getting shafted and paying $800 more for a "refurbished" laptop in my opinion.