brady murphy

Review of Sanford Health

My wife called accute care because she was concern...

My wife called accute care because she was concerned about a potential blood clot in her leg. They told her that if we went to accute care and it turned out to be a blood clot they would have to take her to the ER in an ambulance, so it would be better if we just went to the ER to get it checked ourselves. When we arrived they couldn t figure out the insurance she has through their hospital, messed up her chart then blamed it on her for not using her maiden name upon sign in. (she s been married for 4 years and the last time she had visited this hospital it was called Sioux valley 20 or so years ago) Then the doctor came in and basically laughed at us for thinking this potential leg blood clot was serious and explained to us that only certain leg clots are to be concerned about. He told us we didn t need any tests because they were too expensive, like that was the biggest issue for us, and at one point he even chuckled as he asked my wife if she was going to lose any sleep over her non serious blood clot . We appreciate being able to receive care when we need it but this is still a service we are paying for and you treating us like we were idiots for going to the ER after we were told to go there is the reason people die at home with symptoms all the time because they are more scared something is not wrong with them and they will be embarrassed than they are of something actually being wrong with them. Overall bad experience.