Update #2: it s been several months since they rep...

Update #2: it s been several months since they repaired the issue of the hot air flowing into the furnace room. Since they fixed it, my gas bill has decreased substantially.

Update: we were contacted the day after making this review and scheduled for someone to come and fix the issue I have attached images of their craftsmanship. They built a transition to connect the furnace to the plenum and used copious amounts of sealant to try and fill the holes... it functions.

Original post: We had them install a furnace last year, all was well. Then we had them come and replace our 20 year old AC unit. The man who installed left a two-three inch gap between the furnace and the plenum and taped it poorly (which is not to code and the tape soon blew off, allowing heat to escape and fill the furnace room). I called and had someone come out from the service department, he said he would need to send some install guys and left. I waited several days, no call. So I called, explained the situation, was redirected to a manager's voicemail, left a voice message. A week goes by, I call again, I am once again asked to talk to someone on the install side and directed to another voice mail. It has now been three weeks with no call back. You installed something incorrectly and now will not even respond to several attempts to contact someone to fix this issue. We spent 4 grand alone on the furnace and several more on the AC... this is not acceptable. If I do not receive a call back I will go to the better business bureau to address this complaint/issue. - Jessica Lieber