G

Graham Thornton

4 years ago

Update: OK so the owner has responded with comment...

Update: OK so the owner has responded with comments, that was nice of him if any of it were true. PP do not perform an extensive walk through and to date I have not seen any photo's from this library he mentions and i have on several occasions provided my photo's of the window as evidence. however he still refuses to accept responsibility. If he responds to this it will most likely be more flannel and general wordsmiths likes he has done on most of these reviews. so please don't take PP seriously. Original Review: DISGRACE STAY AWAY. During our tenancy the communication was poor at best and the level of service was appalling. At the end of our tenancy we got charged for the utility bill for after our contract ended and the start of the new tenancy. We also got charged for a replacement window and screen that were not broken. I took photo s upon vacating the property as I have rented before so it s just good practice. The window in question was not broken and did not need replacing. I have contacted PP and asked for a refund for both these bills. We shall see what happens but I m not holding my breath and will seek legal advice should they insist on holding my money ransom.

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