Ordered a Belt Pack January 5, 2015 and as of Febr...

Ordered a Belt Pack January 5, 2015 and as of February 23rd have yet to receive anything. My email response was a generic we'll ship it to you when ready. My phone call went to voice mail and has yet to be returned. Bogus.
The belt pack will replace one with the zipper blown out and I needed it the day I ordered it. Not sure who is in charge of customer service but I suspect no one.