Jeff Thompson

Review of RS Andrews

UPDATE: After seeing this review, the company cont...

UPDATE: After seeing this review, the company contacted me and are willing to make amends by paying for the destroyed landscaping and agreeing to refund my money until the job is finished. I appreciate their willingness to make it right and am feeling much better now. I'll update again once the job is finished.

I ordered a generator almost 7 months ago. They finally showed up this past week and proceeded to destroy about $1,000 worth of mature azaleas rather than check with me to see if they remembered the correct place to put the generator. They also dumped all the branches in a corner of my yard for me to take care of later. Then, they charged me in full even though the system wasn't up and running... explaining a plumber would be out in a couple of days to finish the install. The plumber showed and explained that someone should have contacted the gas company to exchange my meter -- the gas company says it will take 6-8 weeks. This could have and should have been addressed months ago. I'm now out close to 17k and have nothing to show for it besides some ruined landscaping and a generator that doesn't work.