Jihan Asli

Review of Planet Hollywood Resort Casino...

I booked a room last week from Tuesday to Sunday, ...

I booked a room last week from Tuesday to Sunday, and when I wanted to get my son's books from the floor I found a bottle of water and disgusting mini bottle of weird stuff near his bedside. I complained to the front desk while I am checking out to test the water because i believe that my son drank from it, spoke with the assistant manager who assured me that they will test the water and call me back. No one returned my call, I called numerous times to find out what happened and just found out from the rude assistant manger that they through the bottle of water away and I am supposed to file a report.

These bottles were left from the guests before us, worst room service in my life, I have been in a lot of hotels and I have never seen a filthy room service, they don't clean the rooms on a daily basis as they should. I am as a mother, shouldn't be scared to find weird bottles and items from guest before us, even when they cleaned the room every day they never saw it. Worst part, is talking to air, no ones cares at the hotel, I have been told that the manager away till next week and Mr. Rommel Tolentino is the assistant manager who in a very cold response just told me that they through the bottle of water without checking it. IF YOU HAVE TO BOOK A ROOM ALWAYS CHECK ALL THE CORNERS BEFORE SOMETHING BAD IS GOING TO HAPPEN.............