Bryan Nesfeder

Review of Ort Farms

Come here often, usually for apple cider donuts or...

Come here often, usually for apple cider donuts or to pick up some produce and generally have had good experiences. The farm refused to refund my money this morning though when I returned a carrot cake roll. The reasoning was that they could not resell it because we tampered with it. There was something green in the roll that we weren't sure of and decided to not eat it. Anyway, returned food should NEVER be resold whether or not it appears tampered with because the farm can no longer account for the integrity of the ingredients which could lead to a food allergy question being answered wrong, or worse. If I knew the farm had a no return policy I would've simply thrown the roll away. The farm offered to exchange for a pumpkin roll which was positive customer service and was fair so I accepted - until I learned I would have to move to the back of the line to wait for the other customers to be rung up. Haha.. rack and stack in order of importance not the order of the line. Still love the produce and the autumn activities!