Voice recording said 45 minute hold time, it was a...

Voice recording said 45 minute hold time, it was actually 58. At first the person answering phone was nasty, but then softened as we talked. I attribute it to work pressure. Was unable to answer my question about papers I submitted by mail 2 wks ago, as papers had not been scanned into computer system yet. Now I have to call back in another 2-3 wks to see if papers are even in the system. Once in the system, will take at least 60-90 days to process for Medicare Part B. Ugh!!! That's our taxpayer's money at work....