Called just to simply find out information on gett...

Called just to simply find out information on getting my newborns birth certificate and was placed on hold then hung up on then proceeded to call back as it was important only to have the lady talking to coworkers while I m on the phone with her when she finally decided to answer my questions she was short and rude and quickly hung up on me after I asked her about coming in to pick it up and documents required to do so.