We have been here pretty much the same day / time ...

We have been here pretty much the same day / time for the past few years and I have always thought it has been average - I ve had better takeaways. Our most recent visit on 15/12/19 though changed my view of it being a 3* to being a 2*. We ordered our food and the first dish that came out was the Honey Ribs - although we didn t ask for them to be spilt off the plate all on to the table. Anyway after that mishap we thought the rest of the meal would go smoothly. However as our mains were being bought out one of the waiters reached over to put a plate down and knocked one of the many glasses (unfortunately one full for coke) all down my lap. This could have been avoided had the staff being taking away the empty glasses instead we had multiple empty glasses all over the table which didn t allow for much space. The waiter then gave me some napkins and tried to help pat the area before I told him I could manage, they did eventually (when we asked them to) take my meal off the bill as I was completely covered in coke and my trousers were soaking wet to the point I had to go up to the toilet and dry them under the hand dryer. I did think after that it couldn t get any worse but then it came to pudding time... where they had ran out of cheesecake & ice cream, only one of our two tables were offered brownie as a dessert option whereas the other table wasn t told. Some of the desserts also came out wrong which was frustrating. Overall I was really disappointed with the standard of service and food and I don t think I will want to return there again in the future.