This is review for British airways 18 gate staff o...

This is review for British airways 18 gate staff only in San Jose international airport!!! Very unprofessional, helpless management staff!!! Sayuri ,manager on duty and Jintana Santos, supervisor with limited English language skills !!! Both of them denied put us on the plane on May, 23 to the London without explanation!! They told us we had invalid tickets!! What was a big lie!!! Both of them just hold us in the gate till plane left. They refused to help us only we later found out our tickets were in fact valid. They even didn't help us to book tickets for next day!!! Not provide compensation for the hotel and meal!!! We will be file compliance to British airways!!! Strongly recommend to San Jose airport hire more professional management staff!!!