Silvia Kulas

Review of Rheem canada

Will never buy another water heater from them agai...

Will never buy another water heater from them again. Ours broke done after a few years over the Xmas holidays and covid lockdown. You figure with such a big company some staff would be working from home. Well when a product of theirs breakdowns you have to call them first before calling the store where you bought it. In this case it was from Home Depot. Not one person was answering the phone at the Rheem. Home Depot said they would refund me the cost of the water heater but had to talk to Rheem first. I had to pay out of my pocket for a new water heater and install. We went for a different product this time. Well now that the business is open, Home Depot, along with Rheem are giving us a hard time for a refund. They want our receipt. Paid by deBit and even showed my back statement. Rheem wants the model # of our new model. No one is owing up to faulty water heater. Home Depot you would think being bigger than Rheem would have a system that can track bills back a few years. Other big box stores can find bills a few years back but Home Depot can t?!