Revision of a previous review:

Revision of a previous review:

Staff is super nice and their exotics department is wonderful. Their ER can be quite aggravating however. It s too bad they don t have more staff to help with the long wait times. If you go to the ER (especially with an animal that s not a dog or cat) you are going to be waiting a very long time. I don t mind waiting, but communication is key instead of letting someone just sit and ignore them. It is absolutely heartbreaking to sit useless and watch your feathered/furry child suffer while not one person at the emergency animal hospital helped for hours. Another aggravation is how expensive it is just to walk through the door. In the past I have paid $290 just to walk in the door with a bird and have a physical assessment only.
This is not to say the staff doesn t work hard and care for their jobs but just to share common issues people have here. As previously stated, almost everyone I ve ever come into contact with at this facility is very nice and knowledgeable. Once in their hands, your pets are in good hands (especially if they re an exotic animal being seen by that department).