For a resort trying to pose a 5 stars the staff do...

For a resort trying to pose a 5 stars the staff does not treat you like it's a 5 star. First off a high end spa should never over book to the point where there is no room to sit by the pool before or after your service, part of the reason for visiting a high end spa is to escape the B.S. and not think about lines or crowds of people. I asked the pool staff if they could keep an eye out for an available lounger while we had lunch and they basically said that is not our job, we spoke to the manager and they said it's first come, first serve. Secondly for a recent renovation it looks nothing like any other 5 star resort I've stayed it, in fact it didn't even look renovated. Kind of dated actually.

Lastly we brought a large bag and there was no locker space at all available. When I asked the staff in the spa it was the same reaction we got by the pool staff and they basically acted as if it was not there problem. Not the service you would receive at a true 5 star resort, everybody that works at a high end resort should make it third duty to insure the guest is satisfied, what is the point in paying premium prices for sub-standard service. I recommend the Omni or Four Seasons over the boulders.

The only reason I give it two starts is cause the view is amazing. Four Seasons troon has just as spectacular views however and they actually treat you like a high end resort.