P.J. M

Review of BEST WESTERN PLUS Chateau Gran...

A guest not allowed upstairs after 11pm? Very disa...

A guest not allowed upstairs after 11pm? Very disappointing and actually pretty ridiculous. A friend visiting the city who needed an extra suitcase for an early flight called me desperately begging me for a bag. I drive to the Best Western Plus Chateau Granville only to learn that because it was after 11pm I was not allowed upstairs. The cowardly security guard and woman from the back refused to let me up even after my friend staying there as their guest came down to get me.
In her explanation I felt like I wasn t good enough. She treated me like I was beneath them. I understand that safety should be a priority and agree 100% that being situated on the Granville strip certain precautions should be inflicted when necessary; however, this was not the case and the Best Western Plus Chateau made me feel like I was a criminal. I was unwelcome in the building that evening and I certainly don t ever feel comfortable stepping in there again. The looks she gave me and her tone were disappointing. I felt very racially profiled by the front desk staff.