T. Jones

Review of Gold Medal Service

After having them install two HVAC units and one h...

After having them install two HVAC units and one hot water heater, I received HORRIBLE customer service today and TERRIBLE communication on 1yr check up. Even after speaking with office supervisor Mark, who promised to call back after looking into my situation, I never heard back from him. I had appointment from 8-12 and no one showed up. A tech called 2pm saying he was on his way and would take him 40 min to get to me. I told him I was available after 4pm. Never heard back either. I called and Supervisor said I was next appointment and tech would be at house shortly after 4. Customer service rep said we were rescheduled for 6-8pm. Bottom line, no one showed up for our appointment and I have no explanations from them. Not even a follow up call. So bad. Would not recommend this company.