Gold Medal Service

Horrible. Three appointments not made no one showed. Stay far away. Get a local plumber and save yourself the stress

Excellent technicians. Knowledgeable and competent. Very respectful of my home by covering my floors and cleaning after the job was completed. Dong expressed to me that he loved working for Gold Star and plans to remain with the company for as long as they will have him.

Jan was professional, knowledgeable and quick to figure out and fix the issue. Had the repair done in 1.5 hours and cleaned up the area. He answered all my questions. This is my second job by Gold Medal in 4 months, replaced my HVAC system in June. We are customers for life now!

The technicians were nice and helpful, but their appointment system is very bad. our heater is not working, we called, and they indicated they will show up during 3-6pm day 1. however no show, when we call them they said they mixed up the appointment it is actually for day 2, we indicated we can not be at 3-6pm on day two unless they show up at 530pm, the appointment person said sure it should not be a problem. So day 2 we got a call at 3pm indicating they are on the way, we notified them we have already informed the day before when this appointment is book, we will not be able to be there until 530pm. Then they said well too bad, you can schedule it for day 3 9-12pm. so we did, i took off work, and on day 3 around 10pm they called us and said they are running late so they will likely to arrive around 12pm or later... all these appointments mixed up and delayed, all occurred when we signed up for 2+ yrs of contract service!

Mike was the best! He was a true professional. Job well done, and he was extremely pleasant to work with.

I was originally a huge fan of Gold Medal, but after the runaround I have been getting for the last month, I am very frustrated and warn you to stay away. Our boiler and hot water heater broke down within 24 hours of each other so we had no heat and no hot water in November in New Jersey. We were advised by Gold Medal to have them install a Navien combination heat and hot water unit. They got us financed and we had the unit installed. Two days after the install, our hot water stopped working. We called Gold Medal and they told us how to reset the hot water heater. We now spend our days and nights running to and from the basement resetting the hot water. Three Gold Medal plumbers have recommended that they run a new gas line to provide an adequate gas supply to the new unit. For some reason, the service managers are set against giving us the new gas line, EVEN THOUGH WE PAID FOR IT! The technicians have been here 4 times already and they will be back tomorrow. Still no gas line though, now they are adding a water pressure booster, we will see what happens... Updated: Gold Medal has dropped the ball AGAIN!! I made an appointment with "Christina" last week for someone to fix the hot water unit that they installed; someone was supposed to come on 12/24/19. I called last night to confirm my appointment, only to discover there was no appointment! They gladly made me an appointment for today, but when I explained what I needed done, the technician, Rick, said he'd call me back. He never did. When I called Gold Medal, they said he'd call. When he failed to call again, I called them back. This time I was told that they didn't even have the part he was supposed to be installing today and they would be coming on 12/31 to install it. Well, I have to work and my husband and I have already used 4 days off and two Saturdays trying to get this done. In the meantime, Gold Medal replied to my other review, but I have yet to speak with a manager. This is ridiculous! I hired Gold Medal because I trusted them based on their length of service, but I am BEYOND DISAPPOINTED! So I wasted another day with Gold Medal and I am no closer to resolving the problem than I was last month. Don't hire them, it's not worth the hassle!

Juan from Gold Medal provided maintenance service for our generator. Juan was thorough, and double-checked indicators to diagnose any needed work. At each step Juan kept me informed of what work he had to perform. He was very respectful of being in someone s home (didn t just treat it as another random worksite).

was extremely happy with with the work done by Gold Medal - i am a member and had A/C problems they deducted there was a leak and after weighing the cost of a new coil against a new Handler i had it replaced. The two men who were here were friendly, courteous and knowledgeable they had me up and running within hours - I also like the Gold Medal trait of booties over the work shoes - smart! I would gladly recommend to others. Thank You

Had a stubborn non-working doorbell for over a year. Frank was able to determine the problem quickly and fix it in no time. He explained what the problem was and was very courteous and professional. Would use Gold Medal again for any electrical services.

We used Gold Medal to fix our furnace. The technician arrived on time, was friendly and professional. The price quoted for the work was reasonable and the job was done quickly.

Many thanks. I cannot recommend Gold Medal Service enough. They did a superlative job installing a new air conditioner and thermostat and also noticed a venting problem. An easy repair will save me much on electricity. Other companies never noticed this. So I recommend most highly. A-1 service. Dong and Ryan were punctual, careful, clean and all around excellent workmen, while Dave spotted what needed to be changed with our air conditioning venting.

Shane and Adonis arrived on time, communicated on what they were doing and completed the job in a timely manner

The people that installed my furnace/air conditioner were very nice, however, my wife has been trying for a week to talk to the accounting department and No One has gotten back to us!!! It s either they will call you in 24 hours or later in the day, but it s been a week and nothing!! What kind of professionalism is that? Is that how you treat your customers that just spent over $12,000!! The next step is letting the Better Business Bureau know about this! Gold medal is deserving of a bronze medal!

Jeff went above and beyond with his personalized service. He even cleaned up!

Called Gold Medal in the early afternoon, was told it would be under $100 to do my drain so I made the reservation. 4 hours passed and no call from them on an exact time so I called them again, they then tell me it will $150 so I say fine. Then I get a call from the plumber he says it will be $250 because it was referred to him after 5 PM. At that point I said thank you but no thank you. What poor way to do business.

Tom and his colleague exhibited a strong work ethic and knowledge of the work they were doing installing my new furnace. Kudos to both of them.

I called Gold Medal on a Saturday afternoon, and had a technician at my home the next day, on time, as promised. David, the HVAC tech, did an excellent job troubleshooting the existing problem and conducting the repair in a timely fashion. We are very happy with his work and level of service. I would recommend Gold Medal to anyone seeking service on their HVAC!

Paid over $4,000 for a compressor 1 year ago. Will not honor the warranty or fix it. We have called four times to speak to a supervisor and no one returns our inquiry. Like dealing with motor vehicle. Find another HVAC company.

Jan was professional and knowledgeable job rendered effectively.

Robert Durham came over to my house to check AC/water issue, He is very friendly guy with excellent knowledge about the system. Testing was quick and expert recommendation is good. thanks and will call them again if i have any problem in future

Very unprofessional. I had a 9:30am appointment for an estimate, I waited an hour and half, no one bothered to show up or call. At 12:15 someone called and said they could be there by 1:30pm, FOUR HOURS LATE! If they can't even show up for an estimate, they certainly cannot be trusted to do the job. STAY AWAY!

Had a water leak under my slab Mike and Anthony did an excellent job and cleanup afterwards and it was all done in a matter of hours.

situation: replace outdoor faucet Service tech was on time..asked questions...assessed the situation inside and outside..this is a single level 50+yr old home where plumbing is located behind cabinets and very difficult to reach...would involve cutting thru the cabinet and/or moving a cabinet to access the pipes...

As I business owner I don't like to write negative reviews but this one really aggravated me. I put a request online back in March to have a whole house humidifier installed. Gold Medal was the first to reply so I hired them. The tech was polite and install seemed to have went well, but this is when my experience with this company went downhill. While doing the humidifier I was sold an a/c tuneup service. We knew our unit was older and we were already thinking about replacement in the future, but the tech explained the a/c tune was worth it just to have the filters changed. It took until June before someone was able to come look at the a/c system. He stated he couldn't do anything because the unit was old and needed to be replaced, didn't even change the filters, and said the company would send another individual to give me my options. When I arrived home that evening I went to change the filters myself and found that the ones Gold Medal previously installed back in March were the wrong size and folded over to make fit. The next day a salesman arrived. Not only was he over an hour late, he was rude to my wife when he learned the "decision maker" was not home. My wife and I both co-own the house and make decisions together. We don't need to both be there to get a quote for the ac system. Eventually he came up with a $15,500 quote and because of his tardiness and procrastination caused my wife to miss an important conference call. I contacted Gold Medal and after being transferred to multiple people and playing phone tag got a manager to agree to refund me the price of the a/c tuneup that was never completed. I am now getting my system replaced but went with a family friend who is installing better grade equipment for almost half the price Gold Medal quoted me. Save your money and go with the small guy with a good reputation, not these big guys who don't care about the customer. In conclusion, this would have been a single star review but the humidifier they installed seems to be working well.

Knowledgeable, courteous, and professional. Highly recommended. Shawn was a master plumber and master installer of our new water softener. Wonderful work. Wonderful workmanship.

Making appointment was easy. John was great. Did a whole house plumbing inspection and repaired an outdoor leak. He explained everything to me. I was very satisfied with the technician, his work and the prompt service. Unfortunately, they are very high priced. I found out that I could have had the same work done for half the price. All in all I was very satisfied with the quality of service provided. I'm on a fixed income and don't know if I can afford them again. VERY HIGH PRICED!

Paul M. was an excellent technician. We had a lighting-electrical problem in one part of the house that was a stubborn mystery. He persisted through a detailed trouble shooting process until he solved it - He was determined to get it corrected. In similar situations, I've had technicians (from other companies) who have essentially given up - or who buy time by saying they need to come back later. Paul was not going to leave until this thing was fixed. He checked every possible angle until, ultimately, he solved the problem and - behold - We have light!

We have been dealing with a clogged drainage pipe for our washing machine for quite some time. I had one plumber assess the situation and quote us $650 which is well out of our budget if possible to be avoided. Enter Gold Medal. Not only did they send out someone that day, they arrived at the beginning of the service window and were in and out in about an hour. I was most impressed by the call center who took time to ask questions to ensure safety during the pandemic. They also provided information on their specials and pricing which is always nice to have upfront. Our situation has been solved and I m extremely happy with the entire interaction. Thank you!

Morio Phomoum did fixed my problem, leaking faucet and replace the shut off valve. the Gold Medal's service is very good the waiting is not that long they call before the technician comes in and Morio is very polite and friendly and very professional. I can recommend them to others.

Jeff was extremely knowledgeable, professional, and worked with us regarding all of the homes plumbing needs. The amount of work they completed in one day was nothing short of amazing. Kudos to you and Justin for a job well done. Highly recommend Gold medal, with a lifetime warranty and a team highly trained, don t go anywhere else for your plumbing needs.

I had a new water heater installed. Same day service. Techs were professional and courteous. They answered all my questions. I've been using Gold Medal for three years now.

Everyone from the service department, sales and installers were top notch. Extremely professional.

Called to inform me when he would come and was prompt. Covered his shoes so as not to dirty the floor. Friendly disposition Had all the tools he needed for the job Was quick and professional Made suggestions as to keep the AC working well Glad to have him come

Dustin worked diligently to solve the issue. worked hard at it, and solved the problem.

I have always used the same plumber for many years, and each time I have called for service they kept increasing the cost of the service call. I decided to finally call Gold Medal to take advantage of their special for cleaning out my sewer drains. I called Sunday afternoon, and by that same evening the problem was solved. The technician was very responsive to my questions and very professional. I'm glad that I finally made the change.

Very clean and efficient replacing our water heater and installing a new water softener. Victor and Armando worked very well together. They had to run a lot of new pipes for the water softener but everything looks great. Really appreciate their work.

This company Gold Medal Services has been by far the Most professional and upstanding home repair service we have ever contracted. Their Comfort Advisor - John Servez was a very helpful, professional and caring salesman who assisted us and provided us with a very fair estimate. We had shopped around for estimates and this company was by far the lowest in price and APR financing that we had obtained. The two men , Shane and Nick the men that actually performed the job were the most courteous and professional employees ever. They wore their masks when in contact with us for Covid and actually wore coverings on their shoes when entering my home to replace and work the newly installed thermometer. When the job was completed they cleaned up immaculately inside and out and hauled away all the old debris. All our new equipment (furnace and air conditioner) work beautifully and couldn t be more happier having used this very professional and courteous vendor. Thank you and I would recommend them to the fullest to do an awesome job.

Had a great experience today! Dwight R. was knowledgeable, helpful and was an all around awesome guy! This company was the only company that could clear my line after 3 others including Roto Rooter tried! We were being told that the repairs were going to be close to $20,000 when Dwight was able to clear our line for A LOT less!! As a new homeowner who has only been in the house for a week we were going crazy trying to figure this out-thank goodness for Dwight and Gold Medal Service--I became a member and will be using them for all my repairs from now on! HIGHLY RECOMMENDED

Do Not use!!!! Overpriced services! Worst Customer Service!

Tech came and said I need coolant. Kept wanting me to buy a new unit, my unit is only 4 years old. Two days later coolant ran out. He came back and could not figure it out. He finally told me the valve was not work but only after I got angry. Keep wanting me to buy a new unit. Called another company and it was a simple service call. Gold Medal Services charged me over $500. All the care about is making you buy more and more. There tech could have fixed this if they knew what they were doing. A total waste of money and time. Do not use their services. The only reason they even got a star is because they had put something so I can write a review. I wouldn't even give them that. After reading my review they said a customer service manager would call me. It's been over a week and one call from anyone. They probably put that response to make people think they do something about customer's problems. What a joke.

After having them install two HVAC units and one hot water heater, I received HORRIBLE customer service today and TERRIBLE communication on 1yr check up. Even after speaking with office supervisor Mark, who promised to call back after looking into my situation, I never heard back from him. I had appointment from 8-12 and no one showed up. A tech called 2pm saying he was on his way and would take him 40 min to get to me. I told him I was available after 4pm. Never heard back either. I called and Supervisor said I was next appointment and tech would be at house shortly after 4. Customer service rep said we were rescheduled for 6-8pm. Bottom line, no one showed up for our appointment and I have no explanations from them. Not even a follow up call. So bad. Would not recommend this company.

Mike was the tech that came to fix the leak in the sink did a great job

The bill is $1178 for replacing capacitor and relay and recharging 1lb of R22. The service was good, courteous and professional. This is with applied discount coupon. To get some more discount, they ask me to join the one year membership of $299 to get $100 discount. Really, for one hours of labor, this is outrageous for less than $150 of materials. Will never use them again!!!!

After purchasing our new home in New Jersey last year we have realized that our HVAC systems needed replacing. The Gold Metal Service (GMS) team has performed assessment of our old HVAC systems and has advised us on current state of our equipment, they have also helped us make a right decisions related to potential purchase of new HVAC systems. GMS has provided us with all information required to decide on which model of HVAC systems would suit our needs the best. Upon signing the contracts, both HVAC systems have been installed in a single day. GSM team was professional and helpful throughout the entire process, their engineers have answered all the questions we ve had regarding our new HVAC systems.

Plumber extremely professional did an excellent job!

Very helpful and effective Ray helped me very effectively with several plumbing problems. He went out of his way to be helpful and he fixed everything perfectly. I am so happy with the job he did!

When we first got our new furnace and AC condenser installed, I would have given 4 stars. The install was quick and easy, the workers cleaned up beautifully, and were very professional. Cut to 3 days later. I noticed that the AC was going on and off constantly - it would be on for 3 minutes, turn off for 2 minutes, go back on for 3 minutes, etc. Then it just turned off and was clicking/banging - almost like it wasn't able to turn itself over and turn back on. I called the sales rep and he thought it was a setting through the Nest App on our phone. When it kept occurring, I called back and he agreed to send a technician. When he came, he informed me that the Nest was not wired properly at installation and was missing a wire. Therefore, the Nest had been running off the internal battery which only last for a week at most. I'm not sure how the installation crew missed that an entire wire was missing from the beginning, but I had to make another appointment for someone to come add the wire since the technician did not have the proper equipment. Just to keep track, we now have had the installation take an entire day, technician appointment #1 take up an afternoon, and now had to make technician appointment #2 for them to fix the wiring. The wiring was fixed with no issue a few days later. Soon after, we noticed that the furnace was making a very loud noise when it turned on. It honestly sounds like our house is about to take off on a jet engine. I called to have someone come look at it as I did not think this was normal - technician appointment #3. The same technician that identified the wiring issue came, and upon inspection informed me that the metal piece holding the door on the furnace had bent and was therefore rattling against the furnace, making the noise. He told me that this can happen with a new appliance as it settles (not sure if that is true or not), and he bent it back. The noise was gone and he left. Within 3 hours of him leaving, the noise was back just as loud. My husband called the next day and they said they would send another service tech out (technician appointment #4). A service manager called me before the appointment to discuss the issues, and assured me that he would put in specific orders in the appointment notes of things the technician should look at. He thought that possibly the metal caging around the blower had been damaged in transit and that's why we heard the rattling. He also let me know that Gold Medal stands by their product and that if they couldn't fix the issue they would replace the whole unit. The technician showed up at the end of the service window - the same technician that had been here twice already. He informed my husband that the piece had in fact bent back, and he would re-bend it to fix the issue. He also said that he heard rattling in the ducts, and that if we heard that we should "find the spot and just punch the duct with your hand". So apparently the solution for when you spend $9,000 on a new furnace with a "reputable" company and you have issues is to PUNCH THE DUCT WITH YOUR HAND. I am now waiting for a phone call back, and most likely technician appointment #5, for them to come bend back a metal piece. I am extremely frustrated and disappointed in the lack of understanding or care that Gold Medal has shown for this situation. I replaced a 20-year old furnace as a preemptive measure as I am having a baby in 4 weeks and we were nervous that something would happen with the existing system over the winter. I have taken 3 days off of work, and given up 2 Saturdays, to deal with this issue and quite frankly, nothing has been fixed with the exception of the wiring of the Nest. When we had our first sales appointment with a "comfort advisor", he sold us on the customer service and reputation of Gold Medal. This was only our second large home project, so we were more comfortable going with a larger, well-known company. Obviously this was a mistake, and since we financed the payments it's not like I can even withhold a payment without impacting my credit.

The installation team of Shane & Nick were exceptionally professional and work very clean and thorough. They made sure that all work was perform exceeding expectations. They put down tarps to walk on and protect the floors from debris and dirt. They also wore protective masks and booties to cover their shoes to not soil the interior of our home. They used a shop vacuum to clean the garage floor of debris. Shane took the extra step to seal my existing duct work to maximize the air flow to all of our rooms. He didn't have to do this but he did and it was appreciated When the work was finished both Shane and Nick when over all of the features of the Lennox furnace and A/C unit.. Gold Medal Service is highly recommended. I would use then again and would request that Shane and Nick performed the work. they may no be the cheapest, but they are th4e bet as far as we are concerned.

BEWARE OF GOLD MEDAL. IMO RUN FROM THIS COMPANY. The invoice that I received is a blank also. There is no amounts indicated. This invoice was not presented to me in full view at time of my signature. Why send / present an invoice that is totally blank? Thank you E Hornyak

I made an appointment for maintenance last week for today, Tuesday 12 Pm to 4 PM and got two texts and an email yesterday confirming today's appointment and time. About 1:30 PM, I called to see where my appointment was on the schedule and was first told that it was rescheduled to 6-8 PM tonight. I told the agent, L'Shandra or something like that that I was never notified about being rescheduled. I then spoke with a Carrie who told me my appointment WAS for 12-4 PM. A tech was supposed to call 30 minutes before arrival but again, I never received a call so I called again and spoke with Shea in Dispatch. She told me the tech was running late and it would be closer to 4 PM. Again, no one called or showed so at about 4:20, I called again and spoke with Mark (Dispatch), I told him I had waited all day and had to run a quick errand and would be back by 5PM. It is now 5:20 PM and the tech Martin just called saying he was 50 minutes away! This is service?

The worst company! All they do is take advantage of a customer! Do not use at all!! Prices are not worth it! They deserve zero stars! Do not believe the good reviews!

These guys were great! I really appreciated their understanding of my urgency to get heat back in my home.

Issac was very knowledgeable and was able to answer all of our questions. He was also able to quickly resolve the issue with our sump pump.

Although this is only the day after the install, I appreciate the service that the Gold Medal service technician provided yesterday to install a new kitchen faucet and reverse osmosis water system. The work was taken care of within the time parameters provided and the install went off without a hitch. I'd recommend Gold Medal to anyone looking to install the same types of services.

Gold Medal insulted an entire Heat Pump system and upgraded my electrical panel. I was very impressed with all the people I dealt with. Everyone was extremely professional and helpful. The installers definitely know their stuff! The work was done in a timely manner and done very well. I would not hesitate to recommend Gold Medal to anyone who needs work done in their house. A solid A+ grade!

David Daydon stopped by this morning to do some electrical repairs at our house. He did a wonderful job of correcting the electrical problems and everything appears to be working correctly now.

STAY AWAY !!!!!!!!!!!!!! VERY MISLEADING ONE HOUR LATER the price went from 93.00 dollars to $ 650.00....how friendly is that. General did the job for half that price.

Technician Mike did thorough check inside and out side of Airconditioning unit. Found leaks and suggested all best options I got coupons for free estimates, still they spend same 35 mins time to do all checks and have honest options. Came on time and clean work. Front desk gave schedule same day. Where as others had couple of days waiting due to July heat

Outstanding repair service by considerate staff.came on weekend,no extra charge.

The service was ok and relatively on time,but I got charged $481 for just a simple breaker panel inspection and a single wire tune up ,took him about 10 minutes to get everything done and told me the total is $481,crazy price ,not coming back nor referring to anyone ever again

Tech came out to install 2 thermostats. Gave me a 1200 quote to INSTALL 2 thermostats. Thanks but no thanks. They even charged me 75 bucks just for coming out lol

If I could give 0 stars I would. The prior owners of the house we bought 2 years ago had Gold Medal install a boiler and Central A/C unit several months before our purchase. They also purchased a 5 year service plan with Gold Medal which covered any repairs or tune-up costs. The plan transferred to us as the new owners and we have had to use it several times over the past 2 years on equipment that is only 2-3 years old. Today was the final straw. Had issues with a not even 3 year old boiler not heating several rooms on our second floor. The heat worked in 2-3 rooms so we were just getting by. Gold medal came today, with a suppose boiler expert, Michael Elbaz, who spent over an hour on the boiler just to tell us he couldn't find what was wrong and that it would be under warranty. He also said the thermostat on the 2nd floor was not working. Funny, b/c it was working, at least partially, up until he fiddled with it. He then said a warranty expert would be out two days from now and left our house. No paperwork, left thermostat hanging out of our wall upstairs, and left the circuit panel exposed next to the boiler in the basement. Go back upstairs to put the heat back down to find out that the thermostat upstairs no longer works at all. Now we have NO heat at ALL on the 2nd floor. It's suppose to be in the teens tonight and we our having full winter temps. We also have a 9 mnth old, which I told him about, but he left us high and dry with no heat now for our baby to sleep. This company is absolutely atrocious to work with and anyone who uses them needs their head examined. This is the 3rd service call we have had with issues on a 2-3 year old boiler. Completely unacceptable!! 2/14/20 Update: No calls from Gold Medal. Never got a quote on the price to replace our boilers broken parts and didn't show up for appointment made to come back and repair. Suffice it to say, got a new HVAC company and got a service contract with them. This company is trash!!

I had my condenser, coil and coolant lines replaced by Shane and Mike, today. Aside from them being extremely knowledgeable and professional they were so down to earth and friendly. I've had many techs come in and service various appliances - they were by far the best ones that I have had. Thank you for all your help - you really went above and beyond!

Lou Polese had helped me out over the phone to reprogram my iComfort thermostat in the past when I had initially installed it. And at that time I was so impressed with his professionalism. And today I actually had the privilege to meet him when he came to do some electrical work in my house. He is so efficient and extremely polite to me and even took the time to find the part and completed the task in a timely manner. I m sure Gold Medal must be very proud to have such a conscientious employee. GOLD MEDAL THANK YOU VERY MUCH FOR PROVIDING ME WITH THE BEST SERVICES.

Great work and a great guy to have working on your home.

Mike did a great job. He was honest, very helpful getting everything fixed and in order quickly and professionally.

So far, not so good. As of the morning of May 7th, 2017 when I spoke with dispatcher John, I have yet to receive a call from owner as I requested or even a Sales rep - to explain why there was no technician available yesterday to come and check our furnace not turning on and having no heat, no hot water and a 10 month old baby in the house. This despite the fact that we subscribe to their annual "membership" ($270) and they were here on February 8th, 2017 to service our heating system. Though it is officially Spring the temps dropped to 35 deg. F on the overnight so we had to deploy portable heaters in the house purchased from Lowe's one of which was obviously placed in the nursery. As new homeowner's we decided to try Gold Medal despite not having any issues with Active in order to take advantage of the value added Annual Membership that places you on a priority tier should you need emergency service. On their first visit, they changed the oil filter and cleaned the screen for an additional $270 on top of the membership claiming that this price reflected a 15% membership discount on parts and labor. I recently saw this same service for $170 from a local contractor and wondered where the discount was and now wonder where the "value" or even the accountability - is. Hopefully this review will motivate them to take this situation as seriously as we do. Ok so our previous tech Tom showed up at 1 and resolved the issue in a matter of minutes. He reached out to his superior and put through a no- charge. Impressed with his service just would have loved to hear from management in the interim, as usual the field service guy picks up the pieces. Thanks Tom!

I had a great experience with the Gold metal services. Mike Ducane who was the service technician showed up on time for the service appointment. He was very knowledgable and he took the time to explain the boiler components when I had a question. I've been using Gold Metal services for serval years now and I would will continue to use them for many more years, because they are dependable.

Called to get my sewer tv inspected an line jetted they told me on the phone that they don't just clean it an tv inspect it and that the jetting doesn't get rid of roots but on the website is says they do. another company I called came they gave me a price tv inspect it showed me the roots they jetted it cleared all the roots then. Re tv inspect an all roots were clear from line .. gold medal are liars

Mike is an incredible technician. He went through all of my air-conditioning questions, checked everything out and walked me through everything. He was the best!

My dad called for a service estimate, and they charged $30 to tell him they couldn't do the job. They only got the one star so I could post a review.

Pablo, Alberto and the rest of their team did a wonderful job. Every experience I have had with Gold Medal has been a positive one. We have used them for many years and they have always done great work. The team that replaced our boiler did exceptional work and were extremely kind and polite.

Gold Medal was able to update the electrical panel in my mother's home in a timely manner. The electricians were courteous, neat, knowledgeable, and efficient. I would highly recommend these two employees for any electrical problems.

I got quoted a sum of 600 dollars for changing of a pull chain switch and a LED light fitting overlooking my pool. I was informed by the technician that there is no power going into the fitting overlooking the pool and hence he would have to troubleshoot. The figures looked pretty high, so I went and double checked. I was able to change the pull chain switch easily for a net sum of 4.81 USD, which was the price at which I bought a new one from Home Depot. This was the same job for which I was quoted 264 dollars. On the led light overlooking the pool, i got my ladder and checked it out myself with my volt meter, after stripping the wires. Turns out that the technician's claim was false even here. There was a 120 volt line working perfectly. So, once again, I went ahead and did it myself, costing me 48 dollars, which was the cost of the LED fitting from Home Depot. This is the same job for which I was quoted 304 dollars. In short, I understand there is a premium if you are using an electrical service personnel, but compare 50 odd dollars to 600 odd dollars, and just looks odd. More like daylight robbery. Would never ever recommend them to anyone.

This company has the worst business practices! Worst company we ve ever dealt with! From customer service to the dispatchers to the actual technicians and managers! Everyone is rude!!

This is first time I have used Gold Medal for my project installing new gas water heater, replacing my old 22 years AO Smith. I worked it through Costco. The service was great and it was great price! Brittany kept me in constant update and things went really well. Very experienced friendly technicians explained everything crisp and clear to me before and after the install, no hassle service. Thank you for your service and I will look forward to work with you in future.

Alfredo came out as scheduled showed up on time very helpful fixed problem right away and stayed till washer finished to make sure no more backups Had conformed to cdc guidelines couldn t be happier will call again if need be hope not that soon lol

Professional and friendly service at a reasonable price.

Frank S -- on time; friendly and very knowledgeable! Did a great jb!

Terrible service. Called them first and they never showed.

Wish I could give Gold Medal no stars. This company is nothing more than straight pushy creepy salesmen. Three technicians from Gold Medal showed up at 3 different times in less than a month and I got three different price quotes for the same work. Against my better judgement I used their service and they made matters worse. The audacity for them to try to charge me additional monies to fix the water leak THEIR tech caused ticked me off. After yelling that I'm not paying additional money for something their tech cause the 4th tech fixed the leak. Gold Medal practices fear tactics, constantly pushes their membership down your throat after you tell them NO, and offer a fake discount on their over priced quotes. I will never use this company again.

Stay away from this place if you want to save money. Just to visit you they already charge you $30. in spite the fact that we agreed they work and are familiar with my exact tankless water heater and assured me their van is completely stocked. Their rates are way ABOVE!!! Repairing tankless heater will set you back $2.2T, New tankless heater will set you back $5.5T, Labor installation for tankless heater will set you back $1.2T. Did you know that a br new tankless heater only costs $1,020.? Typical labor cost for installation goes betw $500-$800 only. Need I say more?

Our HVAC professional was extremely helpful and skilled. Thank you Choon for the amazing work.

Service call for my system which was very informative, my system was 15 years old and my condenser needed replacement. Sent a sale rep a few days later another pleasant very informative person, I went for a entire new system furnace and air conditioning units. The installers Rich and Jaime really knew their stuff and did an excellent job.

Elijah was remarkably professional and punctual, even during this trying time with the COVID-19 pandemic. He was quick to assist in diagnostic on a preliminary assessment visit, and immediately scheduled an emergency dispatch that he personally saw to completing when my furnace failed and began to expel water through its casing. He went above and beyond, and I look forward to all future work that will involve Elijah and his colleagues.

Rayon from Gold Medal saved me! My home was about sold and the very last day before the closing, on a Sunday, my heat broke! Rayon found the part which was discontinued and had it installed the next day. I was so grateful for his expertise and efficiency.

Shane and Nick was remarkably Professional very knowledgeable with all our concerns Extremely hardworking very please with all their clean up when work was finished

If you've ever seen a deal that sounds "to good to be true", then it most likely is. Case in point the $59.95 A/C "tune-up". It's all over the billboard along the major highways. R410 freon is at $80 a pound and this deal supposedly includes that...as part of the deal! The more questions I asked...the longer the hold times got. I was eventually told I did not "qualify" for a tune-up.

Very prompt and professional. Pricing seemed fair and transparent.

I got same day service with good explanation of the problem. John noticed that the washer was leaking and quickly diagnosed that problem as well.

Gold medal plumbing is fair honest and professional. I had a plumbing mystery and it took a few guys coming out but each one was so nice, professional and respectful...they exhausted all avenues to find out what the issue was and resolved it. I am so thankful!! I had another plumber that was ready to rip me off with no clue what was wrong and they saved me from disaster!

Shawn was thorough and quick with his work, and he was kind to my aging parents. I was so happy that he was the one who came to service my parents home. Thanks, Shawn!